Returns and Exchanges Policy
Returns and Exchanges
Our return and exchange policy is valid for 30 days from the date of purchase. After this period, we unfortunately cannot process refunds or exchanges.
Eligibility for Return or Exchange
To qualify for a return or exchange:
-
The item must be unused , in original condition and in original packaging .
-
You must present proof of purchase or invoice so we can process the return or exchange.
Refunds
Where applicable, refunds will be processed as follows:
-
Once the item is returned for receipt and operation, you will receive an email confirming the pickup.
-
We'll let you know if your refund is approved or declined .
-
If approved, your refund will be processed and automatically credited to your original payment method within a certain number of business days (this may vary depending on your bank or payment provider).
Late or Missing Refunds
If you haven't received your refund yet:
-
Check your bank account again.
-
Contact your credit card company – it may take some time for your refund to be processed.
-
Then contact your bank – processing times may vary.
-
If after these steps you still have not received your refund, please contact us at suporte@euzebios.shop
Exchanges
We will only replace items that have a manufacturing defect or have been damaged .
To request an exchange for the same product, please contact us at suporte@euzebios.shop .
We will guide you through the next steps.
Shipping for Returns and Exchanges
To initiate a return or exchange, send an email to suporte@euzebios.shop and you will receive instructions.
-
The customer is responsible for shipping costs for returned items.
-
Shipping costs are non-refundable .
-
Delivery times for exchanged items may vary depending on your location.
-
For items valued over $100 , we recommend using a trackable shipping service or purchasing shipping insurance .
We cannot guarantee collection of items returned without these measures.