Frequently Asked Questions (FAQ)
How do I place an order?
To place an order, follow these steps:
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Add items to your shopping cart.
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Proceed to checkout on our website (via Shopify Payments) or PayPal.
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On the website, click the "Checkout" button. If you're using PayPal, click the PayPal button.
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Enter your email, name and address.
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If you have a valid discount code, enter it in the "Discount" field and click "Apply".
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Click "Continue to shipping method" and verify that the shipping address is correct.
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Click "Continue to payment method".
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Enter payment details.
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Click "Complete Order".
What if there are missing or incorrect items when I receive my order?
If you receive missing or incorrect items, please contact us at suporte@euzebios.shop .
Please provide your order number and upload proof (images must be less than 1MB).
We will resend the correct item at no additional cost, and you can keep the mistakenly sent item as a gift.
How will I know if my order was placed successfully?
You will receive a confirmation email with your order number and purchase details.
Can I change my order after I've placed it?
You can modify your order until 11pm (+1 GMT) on the same day it was placed.
Please contact us at suporte@euzebios.shop to request changes.
How do I add items to my cart?
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Go to the item page.
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Choose your preferences.
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Click "Add to Cart".
How do I see what's in my shopping cart?
Click the cart icon at the top of the site. You can adjust details and delete items directly from the cart.
How do I remove items from my cart?
Click the cart icon, view the items, and click "Remove" to delete any item.
How do I change the quantity of an item in my cart?
In your cart, update the number in the "Quantity" field of the desired item.
What are the recommended browsers for the site?
We recommend using Google Chrome , Safari , Firefox , or Microsoft Edge for the best experience.
What are the payment options?
We accept:
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Major credit cards (Visa, MasterCard, American Express, Discover) via Shopify Payments
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PayPal, Apple Pay, and other express checkout options
How do I pay using PayPal?
Click the "PayPal" button during checkout. You'll be redirected to PayPal's secure website to complete your payment.
How to use a discount code?
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Add items to cart and proceed to checkout.
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Enter the required information.
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Locate the "Discount" field, enter the code and click "Apply".
What is the return and exchange policy?
Please see our Returns and Exchanges Policy for detailed information.
How do I return an item?
Please contact us at suporte@euzebios.shop for instructions on how to return your item.
What is the cancellation policy?
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Deadline for changes or cancellation: You can modify or cancel your order within 6 hours of placing it.
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Process for changes or cancellations: Please contact us at suporte@euzebios.shop with your order number and details to ensure fast processing.
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Orders already shipped: If your order has already shipped, it cannot be canceled. However, you can still review our Returns and Exchanges Policy.
Is it safe to order online?
Yes, we use SSL encryption to protect your information during online transactions.
Is it safe to use my credit card on the website?
Yes, we use a secure payment gateway with data encryption to ensure safe transactions.
Is my personal information kept confidential?
Yes, your personal information is private and confidential. We do not share, rent, or sell your data without your consent, except when required by law.
For further assistance, please contact us via email: suporte@euzebios.shop